Recovering missing Google reviews is a hassle, even when using Google’s official assistance process. Google provides a dedicated form for businesses with Google Business Profiles to request review recovery directly. To begin, complete the following steps:
Access the Recovery Form
- Visit: https://support.google.com/business/gethelp
- Log in as a business owner.
- Type in the reason for contact—“Missing Review”
- A drop-down menu will appear asking you to choose the best description for the issue. Select “Review missing.”
Complete Contact Information
- You’ll be presented with a single contact method (email-only at the moment).
- Enter the following details:
- Your name
- Email address
- Phone number
- Relationship to the business
- Business name
- Business address
- Business Profile ID
Note: although optional, try to include your Business Profile ID to maximize your chances of Google referring to the right listing. If your profile belongs to a school in the US or UK, you willnot be able to recover reviews.
Provide Review Details
- Answer a short series of questions.
- Include details such as:
- Reviewer’s name
- Related Case IDs (if available)
- Brief issue description
Upload Supporting Evidence (Optional)
- Agencies are encouraged to upload an image of the missing review if available.They should clearly display the reviewer’s Google username and actual review.
- For reviews flagged as spam, follow Google’s instructions to capture a screenshot of the review.
- Note: These reviews are only visible via the reviewer’s personal profile, not the Business Profile.
How to Capture a Review Screenshot
- Open the Google Maps app.
- Tap the Contribute button at the bottom.
- Select View your profile to view all submitted reviews.
- Ask the customer to scroll through reviews and cover a screenshot of the missing once, which must include their Google reviewer username.
- Ensure the actual Google account username is entered on the support form, as usernames often don’t match customer names.
Submit the Form and Track Your Case
- After submission, you will receive a unique case ID (e.g., 9-1019000039167).
- Use this ID for future correspondence with Google.
- Google typically responds to missing review requests in 7 to 10 business days.
Important GBP Management Features on Trackright
Here are some reasons why you should use Trackright as your next GBP management tool:
Ability to Show Deleted Reviews
When requesting help for this from Google Support, you will need to provide screenshots and names of all the reviewers. Trackright shows you all deleted reviews, so all you have to do is screenshot the page or explore a CSV file to add to your Google support ticket.
Example:
User-Friendly Interface
Trackright’s GBP tool is one of the most comprehensive multi-point automated rank-tracking tools out there. It relies on a local geo grid rank tracker superimposed on a map to show your rank in predefined neighborhoods within your local area. Plus, there’s a very intuitive insights dashboard that allows you to view customer actions by day, such as visits to your website, calls, requests for directions, and all insights you can use to boost your SEO strategy and establish local dominance.
Comprehensive Dashboard
Trackright’s components of the dashboard allow you to see everything from key user interactions, such as direction requests to detailed geo grid visualizations, enabling you to see rankings using multiple scan points in your service area. When it comes to neighborhood-level ranking analysis, Trackright is your best bet.
Real-Time Updates to GBP Listings
For your Google Business Profile to rank on search engines, all your business information must always be up to date. It’s very easy to edit all of your business details, such as name, address, and phone numbers, all using a single dashboard, as opposed to updating it in Google directly. Plus, the more you update, the higher the likelihood of Google’s algorithm ranking you higher in the local Map Pack, making it even more important to keep your profile fresh and optimized, forming an integral part of your SEO strategy.
Integration Capabilities with Other Platforms
Trackright also makes it easy to integrate with other platforms with an API-friendly base, including your existing stack. It’s very easy to cross-reference data with Google Analytics and compatible content scheduling platforms so that you can understand performance better.
Customizable Reporting Options
Trackright makes all actions about insights clear. You can generate reports by location, develop keyword rankings, and more, allowing you to stay ahead of the curve. Customer reporting schedules can be set on a daily, weekly, bi-weekly, or monthly basis with reports in your preferred exported format, easily presented to team members and clients.
How Does Trackright Compare To Other GBP Management Tools?
When it comes to Google Business Profile (GBP) management, Trackright is well ahead of the curve. For starters, it offers a simpler and more intuitive dashboard than bloated competitors. It also offers advanced local geo grid rank tracking that offers performance metrics across multiple scan points in your local neighborhoods. The more concentration you place on local traffic, the higher your placement in the Google Maps pack.
Secondly, Trackright offers an easy pricing structure. Apart from a free 7-day trial with instant access to all features, pricing is $25 a month for the Standard plan (up to one domain and up to 100 keywords) and $99 a month for Premium, which is an excellent fit for small to medium agencies looking for advanced reporting for up to 25 domains and up to 1000 keywords. Need to track an unlimited number of domains and keywords? There’s also a custom option with custom pricing.
Lastly, Trackright offers robust automated reporting that lets you set customized intervals at a daily, weekly, monthly, or custom level. Plus, it also provides integrated review and competitive tracking with built-in content scheduling, which allows you to update your Google Business Profile directly from the dashboard. It’s a welcome change from competitors that have clunky interfaces (and is much more intuitive than Google’s tools).
Trackright offers a powerful combination of advanced local geo grid rank tracking, transparent pricing, customized automated reporting, built-in content scheduling, and much more to optimize your Google Business Profile.